Documents
Data deletion
How to delete your account, store, correspondence and buyer data from roxy.kz.
Effective from September 13, 2026
Personal data operator
- Service operator
- GOOSEBUMPS DIGITAL LLP
- BIN
- 260640014519
- Registered address
- 31 Utepova street, apt. 76, Bostandyk district, Almaty 050060, Kazakhstan
- Phone
- +7 771 799 96 68
- team@roxy.kz
Who can delete what
The owner of a roxy.kz account can request deletion of their account, their store and all related data. An employee can request deletion of their own user record; company data is deleted by the account owner.
With respect to buyers, leads, counterparties and employees that the user entered into the service, roxy.kz acts as a technology platform and not as the party that determined the purposes of processing. Such requests are fulfilled by the store owner, who can see this data in their account and delete it. If a request reaches us directly, we forward it to the store owner and inform the applicant.
How to send a request
- 1Send an email to team@roxy.kz with the subject Data deletion.
- 2State the email of the roxy.kz account, the company name and BIN/IIN, and, if the request concerns a store, its address.
- 3List what must be deleted: the entire account, a specific store, messenger correspondence, data of a specific buyer, or individual materials.
- 4Attach information that lets us confirm your identity or your authority to act on behalf of the company. Without this we cannot complete the request: deletion is irreversible.
- 5Wait for an email with a request number, which you can use to check the status.
Deadlines
- Acceptance and initial handling of the request — 3 business days.
- Deletion from production systems — up to 30 calendar days from the moment the identity or authority of the applicant is confirmed.
- Disappearance from database backups — up to 14 days after deletion from production systems: backups are overwritten on schedule and are not edited selectively.
- If the request concerns an external service connected by the user, the deadline also depends on the rules of that service.
What is deleted
- The user record, profile, contacts, passwords in protected form and sessions.
- The user stores, storefront, pages, catalog, images and uploaded files.
- Orders, customers, CRM deals, tasks, warehouse operations and documents created in the account.
- Correspondence with buyers and attachments received through connected messengers.
- Integration credentials: keys for payment services, delivery services, messengers, 1C and other connected solutions.
What remains and why
Some information must or may be retained by the operator after the account is deleted. This is a limited set of data that is not used for the ordinary operation of the service.
- Accounting and tax documents related to plan payments — for the periods required by the laws of the Republic of Kazakhstan.
- Security logs and audit trails of critical actions — for incident investigation and protection of rights.
- Depersonalized statistics from which a specific person cannot be identified.
- Information required to handle an unresolved dispute, claim or request from a state authority.
Deleting correspondence and disconnecting messengers
You can disconnect a messaging channel and stop the exchange of data in the account: Integrations, then the relevant provider, then Disconnect. After disconnection the platform stops sending and receiving messages over that channel, and the stored integration credentials are deleted.
Disconnecting a channel does not delete correspondence already stored in the CRM. To delete that as well, send a data deletion request and state this separately. Messages that remain in the messenger itself, on the phone of the other party or in the company WhatsApp Business account, are deleted using that messenger: the platform has no access to them.
If you get no response
If a request goes unanswered or the outcome does not satisfy you, resend it to team@roxy.kz marked Repeat request. A data subject also has the right to contact the authorized personal data protection body of the Republic of Kazakhstan or a court.